Terms of Service Agreement
Official terms, administrative disclaimers, and user covenants governing VFS Global services.
1. Acceptance of Terms
By accessing, browsing, or utilizing the online booking portals, pre-registration forms, tracking engines, and physical operational centers of VFS Global in Bangladesh, you agree to remain absolutely bound by this Terms of Service Charter.
If you do not accept or agree to any clause, standard, or parameter of these terms, you must immediately halt the use of our administrative portals and on-site facilities. Your continued transaction operations imply binding acceptance of all parameters.
2. VFS Agency Limits & Non-Judgmental Scope
VFS Global operates purely as a third-party non-judgmental logistics specialist on behalf of partner sovereign client governments. We do not assess applications, and we retain zero control over visa approvals or refusals.
Visa Assessment Disclaimer
The grant or refusal of a visa, processing hold times, additional document demands, or passport verification cycles are determined exclusively at the sole discretion of the partner embassy's consular officers. VFS Global plays zero part in visa outcomes and cannot expedite processing wait-times.
Our scope is strictly limited to collecting pre-registration files, scheduling biometrics captured inside secure booths, collecting transaction fees, and delivering sealed return passport packages to applicants.
3. Pre-Registration & Tracking Credentials
Applicants are solely responsible for ensuring the absolute truthfulness, completeness, and validity of all demographics, passport credentials, and contact data inputted during pre-registration.
- Accurate Details: The name, date of birth, passport number, and category details must match your physical travel document. Discrepancies will void the scheduling gate-check.
- Tracking ID Protection: Your generated Tracking ID is unique. You must protect this credential. Status changes are followed live on our [track.php](file:///c:/Users/MY/Desktop/vfs/track.php) tool.
4. Financial Covenants, Fees & Refund Limitations
All processing payments must correspond directly to official schedules. Payments must go through official channels (bKash/Nagad/Rocket or designated bank invoices) or physical branch counters.
| Fee Type | Refund Covenants | Important Payment Rules |
|---|---|---|
| Embassy Government Fees | Strictly non-refundable once transferred to consular servers. | Processed securely based on dynamic exchange indices. |
| VFS Centre Service Charges | Non-refundable once biometric capture scheduling is active. | Calculated strictly based on selected category options. |
| Premium Lounge & Courier Add-ons | Non-refundable once selected and scheduled. | Optional auxiliary items selected during scheduler booking. |
5. Appointment Scheduling Slots & Cancellations
Prior slot booking on our [appointment.php](file:///c:/Users/MY/Desktop/vfs/appointment.php) system is strictly mandatory to enter physical centres in Bangladesh. Entry checks verify your printed appointment letter and Tracking ID.
Rescheduling Standards
Rescheduling is permitted up to 24 hours prior to your booked timing, subject to slot availability on the system database.
No-Show Cancellations
Failure to arrive 15 minutes prior to your booking cancellations will automatically void the scheduling block, requiring full re-registration.
6. Consular Delays & Travel Planning Restrictions
Processing windows, embassy wait times, and passport return milestones provided on our portals represent estimated structural guidelines. VFS holds zero liability for processing delays caused by consular volumes or background checks.
Important Travel Planning Guideline
VFS Global strongly advises all applicants NEVER to purchase non-refundable flight tickets, secure hotel packages, or execute binding travel schedules until their physical passport has been returned and the visa printed.
7. Limitation of Corporate Liabilities & Indemnity
To the maximum limits permitted under regional laws, VFS Global, its directors, officers, agents, and parent entities (including Blackstone stakeholders) shall hold zero liability for direct or indirect losses arising from:
- Any delay, hold, or complete refusal of visa applications by partner diplomatic missions.
- Force majeure incidents, including natural disasters, structural transport courier transit losses, or public strikes.
- Loss of documents in transit caused by third-party authorized courier systems.
You agree to indemnify and defend VFS Global and its operational staff against any claims or legal actions arising from incorrect demographic details inputted during online pre-registrations.
Book Your Secure Biometric Appointment
Pre-register your visa parameters online, secure your appointment slot, and track your document progress in real-time.