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Find immediate answers to common issues regarding pre-registration, biometrics, and passport tracking.
Direct Support
Get in touch with local center support channels via email, phone, or live chat.
Contact Hub →Track Status
Check the active processing milestone of your travel document securely.
Track Progress →Book Slots
Pre-register visa parameters and reserve secure biometric enrollment slots.
Register Profile →Direct Resolution Blueprints
Low scan quality during biometric fingerprinting is one of the most common reasons for processing delays. Follow these steps to prepare your hands:
- Ensure your fingertips are completely free from henna (mehndi), cuts, bandages, or skin grease.
- Wash and dry your hands thoroughly prior to entering the secure capture booth.
- If you have a temporary injury on your fingers, please reschedule your slot until the skin has healed.
Your unique Tracking ID is generated immediately upon pre-registration. If you lost your confirmation letter, follow this recovery method:
- Navigate to the [track.php](file:///c:/Users/MY/Desktop/vfs/track.php) status portal.
- Choose the automated recovery link.
- Input your exact Passport Number and Date of Birth as registered in the profile.
- The central system database will retrieve and print your active Tracking ID.
Once you pay your service fees online, your transaction receipt must go through validation checks by the administrative team:
- Mobile Wallet (bKash/Nagad): Validation takes between 2 to 6 hours during local working schedules.
- Bank transfers: Clearing cycles take up to 24 business hours depending on clearing house operations.
- Status updates are monitored in real-time on your dashboard.
To prevent security breaches, passport return addresses cannot be modified after biometrics have been captured. If you must adjust delivery parameters before your session, please contact customer support immediately.
If you choose to pick up your passport at the local center instead of courier delivery, make sure to bring your original enrollment receipt and ID documents.
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Mandatory Security Advisory
Always protect your Tracking ID, Passport Number, and Biometric Receipts. Do not share your tracking credentials with unauthorized agencies. VFS Global never requests passcode validation or personal bank numbers via SMS or email links.
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